Take advantage of our extensive knowledge, commitment to superior customer service, and dedication to excellence.
As part of our chemical and consumables supply we are offering a service to you which will give you four free call outs per year (per Site) inclusive of 15 minutes labour (Excluding Parts) to your Glass or commercial Dish washing machine (Labour in excess of 15 minutes is chargeable)
This offer is only made available to customers who fall in a radius of ten miles from our main office.
Customers who take up this offer MUST place a minimum order of £100.00 (ex vat) a month to include chemicals and paper products to benefit from this service.
This service is made available Monday to Friday between the hours of 9 am - 3 pm, calls out of these hours will be charged at our standard rates.
This service will not start until one month after 1st consumables order.
We aim to attend to your service request within 24 Hours Monday to Friday but this cannot be guaranteed, more often we will respond same day or the next working day.
If your equipment cannot be fixed at time of 1st call due to parts being required, a labour charge will be levied to fit said parts on our return. NOTE:- ALL parts are chargeable.
A service call request to your equipment that is found to be due to customer neglect or customer error, misuse, i.e. service valve turned off, blocked filters, rinse or wash jets etc. a charge will be made.
Utopia Catering Equipment Ltd reserve the right to end this agreement at any time by verbal notification.